Last updated: January 2025 | ENA Golden Enterprise, Accra, Ghana
1. Introduction
ENA Golden Enterprise ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you interact with our services, website, and APIs.
2. Information We Collect
We collect information in the following ways:
- Account & Identity Information: Name, email address, company name, role, and contact details provided when you sign up or contact us.
- Transaction Data: Payment metadata, transaction IDs, timestamps, and status information processed through our platform.
- Technical Data: IP addresses, API request logs, device information, and usage analytics for security and operational purposes.
- KYC/KYB Data: Identity verification information submitted as part of onboarding workflows (processed in accordance with applicable regulations).
3. How We Use Your Information
- To provide, maintain, and improve our payment infrastructure services
- To process transactions and fulfill contractual obligations
- To comply with legal and regulatory requirements (including AML/KYC obligations)
- To detect and prevent fraud, abuse, and security incidents
- To respond to support queries and communicate service updates
- To analyze usage patterns and improve system performance
4. Data Sharing
We do not sell your personal data. We may share data with:
- Regulatory authorities as required by law (e.g., Bank of Ghana)
- Trusted third-party processors under strict data processing agreements
- Security and fraud prevention partners for risk management
- Legal counsel or law enforcement when required by applicable law
5. Data Security
We implement industry-standard security measures including encryption in transit and at rest, role-based access control, regular security audits, and 24/7 monitoring. All sensitive data is tokenized and stored using HSM-backed key management.
6. Data Retention
We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Transaction records are retained for a minimum of 7 years in accordance with financial regulations.
7. Your Rights
Subject to applicable law, you may have the right to access, correct, delete, or restrict processing of your personal data. To exercise these rights, contact us at info@enagolden.com.
8. Cookies
Our website uses essential cookies for functionality and analytics cookies to understand usage. See our Cookie Policy for full details.
9. Contact
For privacy-related queries, contact: info@enagolden.com | ENA Golden Enterprise, Accra, Ghana.